Responsible gambling

At 500 Casino, we are committed to promoting responsible gambling practices and ensuring a safe gaming environment for all our players. We believe that gaming should be treated as entertainment, not a source of income. As an offshore online casino, we operate under the laws and regulations of Curaçao, where we hold a license from the Curaçao Gaming Authority.

We understand the risks associated with gambling and strive to provide tools and resources to help our players stay in control. Our commitment to responsible gaming is reflected in our licensing and regulatory compliance. We work closely with reputable organizations that promote safe gambling practices and support those who may be struggling with problem gambling.

What Is Responsible Gambling?

Responsible gambling means treating gaming as entertainment, not a source of income. It's about being aware of your spending limits, setting boundaries for yourself, and recognizing the signs of problem gambling. Some warning signs to watch out for include:

• Increasing bet sizes to chase losses
• Gambling beyond affordable means
• Neglecting personal or professional responsibilities
• Feeling anxious or distressed about gaming

Tools to Stay in Control

We offer a range of tools to help our players stay in control:

• Deposit Limits: Set limits on how much you can deposit into your account.
• Wagering Limits: Limit the amount you can wager per session or within a specified timeframe.
• Session Time Limits: Set time limits for gaming sessions to prevent excessive playing.
• Reality Checks: Receive regular reminders about your spending and playtime.
• Loss Limits: Limit losses on specific games or during a single gaming session.
• Self-Exclusion Options: Exclude yourself from accessing our website or mobile app for a specified period.

How to Request Limits or Exclusion

To set limits or activate self-exclusion, please follow these steps:

1. Log in to your account and navigate to the "Account Settings" section.
2. Click on "Responsible Gaming" and select the tools you wish to use.
3. Fill out the required information and submit your request.

Our team will review your request promptly, and limits/exclusions will be applied as soon as possible. If you need assistance or have any questions, please don't hesitate to contact our support team.

Support for Problem Gambling

If gaming stops being enjoyable, it may be a sign of problem gambling. Be aware of the following behaviors:

• Chasing losses
• Borrowing money to gamble
• Lying about gaming habits
• Neglecting other areas of life

If you or someone you know is struggling with problem gambling, please seek help. We recommend contacting the following organizations:

• GamCare
• BeGambleAware
• Gambling Therapy

These organizations offer confidential support and guidance to those affected by problem gaming.

Protecting Minors

We take underage gambling seriously and strictly prohibit anyone under the age of 18 from accessing our website or mobile app. We use robust age verification methods to ensure that all players are of legal age. Parents can also consider using parental control software to monitor their child's online activity.

Resources and Useful Links

For additional responsible gaming resources, please visit:

• GamCare
• BeGambleAware
• Gambling Therapy
• National Problem Gambling Helpline
• Cognitive Behavioural Therapy (CBT) for problem gambling

Remember, we are committed to providing a safe and responsible gaming environment. If you have any questions or concerns, please don't hesitate to contact us.